FAQ

 
Order still saying 'processing'.
Orders are packed and posted from 9am-7pm, Monday to Saturday. 
Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 24-48hrs except for weekends. However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock.
BACKORDERS usually take no longer than 7-14 days. 
DronesforLess deals directly with factories, we do not buy from distributors, this keeps our prices lower though it means stock can sometimes be out due to factories lengthy lead times.
Please log into your account on the front page by clicking My Account at the top right of the homepage. In here you will see your order status and any backordered items.
 
Purchase security.
All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.
 
My parcel has not arrived!
We can understand the frustration associated with a late parcel.
A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 7-10 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
 
Lost parcels.
We do not consider a parcel lost until after we have filed a missing parcel report with DHL. We can do this after 45 days.
Countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs. However this is not common.
Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.
 
Wrong item received or parcel missing items.
Our warehouse utilizes barcode id, product scanning, RFID security, final item counting and parcel weight recording to ensure each order is full and correct.
We take our shipping and dispatch accuracy very seriously.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Weigh your parcel and it's contents. You can use a kitchen scale for this. It must be accurate to 5g.
3) Photograph the parcel and it's contents. The photo must show products, packing materials, and serial numbers clearly.
Contact the Support Staff with the following information;
Order ID:
Parcel Weight:
Problem with order:
Attach photos of the parcel and contents, as stipulated above.

Failure to follow the procedures above will result in a rejection of the claim.

Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.
 
Changes to orders after payment.
If you would like to change the details on your order you need to act quickly. The safest way to change your address is by calling us.
Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.
Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.
We strongly urge you to phone us if you find that your address details are incorrect or need to be changed- especially for PayPal Orders