Return Policy

For Recreational and Photography Drones - We recommend you follow all manufacturer instructions and have some type of practice or training operating these products. If protocol is not followed to the letter and if you do not have any experience operating drones, you run the risk or crashing the drone or even worse the drone may end up a victim of the dreaded Fly Away. If this happens, this purchase is not refundable, when buying this drone quadcopter and by using this drone quadcopter the purchaser and user assumes all risk should through operation any damage or loss occur. In a case of buyers remorse, the buyer will be responsible for shipping the drone back to us. 

Customers may return an unwanted, faulty, or damaged goods within 30 days of receiving - No Questions Asked.

If a refund is preferred, it can be processed only after receipt and inspection of the defective merchandise at our warehouse. All returned products must be in their original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non-returnable for a full refund. If the defective product is returned with customer imposed damage (scratches, permanent markings, and incurred while in possession of the customer) then the product will be submitted to the manufacturer on your behalf for coverage under the manufacturer's warranty, or you will be refunded in an amount similar to the price of a used product in the same condition as the returned one. (You break it, you buy it) When returned, the product will immediately be photographed for company evidence and will be rejected as a return. In order to begin the defective return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 02036 171 867 and selecting the appropriate option for customer service. You must be able to tell our representative exactly what is defective so that our inspection manager can be able to reproduce that exact error.

Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at their own expense. You must ensure that ALL merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Please follow these instructions to return your purchase by mail:

  • 1) Pack your return in the original shipping package, if possible.
  • 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label.
  • 3) Include a note inside the package with your order number and the reason for return.
  • 4) Include all original packing materials, manuals, and accessories.
  • 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be defective, and was proven not to be defective by our inspection manager or through the manufacture themselves, the item will either be treated as a standard return and refunded accordingly or the product will be shipped back to the customer at the customers expense. Additionally, if said product turns out to not be defective all costs associated with shipping, handling, and repacking are non-refundable either.